 |
Flexibility
The service levels can be updated and adjusted at any time based on the customer's maintenance needs. This means that customers can adapt the service to changes in their business and requirements, ensuring that it continually meets their needs.
Multiple Channels
Customers can report faults through various channels, such as social media, phone calls, emails, etc., ensuring that you can easily contact the Seven Small Services team and receive support and assistance at any time.
Personalization
Seven Small Services understands the unique needs and environments of each customer, thus providing personalized SLA (Service Level Agreement). This ensures that the quality and content of the service align with the specific requirements of the customer, delivering maximum value to them.
Round-the-Clock
Seven Small Services global service delivery center offers 24/7/365 support, ensuring timely responses and assistance whenever customers need help. This guarantees that customers' equipment and systems receive maintenance and support at any time.
Seven Small Services provide global round-the-clock 7x24 operation and maintenance services for equipment hardware, system software, network environment, etc., including installation and debugging, performance tuning, fault repair, daily inspection, and other services.
The Seven Small Services Global Service Delivery Center is the core of collaborative work among various teams, responsible for integrating the capabilities and resources of the spare parts team, delivery team, customer service team, and pre-sales support team, ensuring the coordination and consistency of service delivery. By actively communicating and coordinating with global customers, we ensure that their needs are met and provide excellent customer relationship management. The responsibility of the Service Delivery Center is to ensure that the delivered service quality meets the highest standards to meet customer expectations and needs. If any problems or challenges arise, the Service Delivery Center will respond quickly and collaborate with various teams to solve them to ensure the continuity of services. We offer multiple languages, including Mandarin, Cantonese, and English, to meet the communication needs of different clients.
The Seven Small Services repair process has been scientifically and reasonably constructed to ensure that customer equipment maintenance and warranty processes are carried out within a highly standardized and professional framework, in order to provide excellent service quality.
|
|